Services Oriented Architectures (SOAs) and business collaboration technologies and platforms, often enabled by Web Services and orchestration constructs like BPEL, can be a tremendous business benefit. SOAs can provide the fl exibility in enterprises to adapt to rapidly changing business conditions. Collaboration platforms enable tighter integration between trading partners both at a data and process level. When successfully implemented, these approaches and tools can garner significant improvements in efficiency, communication, service levels, and ultimately profits. However, quantifying the benefit can prove challenging.